Automotive Support

Support Home Verification and Processing

What documentation will verify my income?

All income documentation must: show your name and company name; be recent, usu…
Where can I find my transcript?

We will attempt to verify your reported education information using a third party…
Can I use my household or spousal income?

No. Upstart only considers your personal income. …
What documents will I need to provide?

You may be asked to provide documents that verify your identity, education, and i…
Can I change the term of my loan after I have accepted my loan terms?

Unfortunately, we cannot change the term of your loan after you have signed your …
What is considered income?

We only take your personal income into consideration. The following are acceptabl…
Why weren't you able to retrieve my credit report?

The initial credit inquiry is based on your name, address, and date of birth. If …