Automotive Support

Can I make my monthly payment into two or more installments?

Yes, you may make your monthly payment in two or more installments, as long as th…

Can I pay off my loan early?

You can prepay your loan in whole or in part at any time with no prepayment penal…

What portion of my payment is interest vs. principal?

Interest accrues daily on the outstanding principal of the loan. This means that …

What are my payment obligations?

Your loan is a secured debt obligation that requires you to repay full principal …

Can I change my due date?

The due date, which is stated in the dashboard and your promissory note, is a fix…

Can I make additional loan payments?

Yes, you can make extra payments to pay down your loan, or pay off your loan in f…

How much additional interest will I incur for scheduling a recurring late payment?

Because interest accrues daily on the unpaid principal balance, this amount will …

How do I change my preferred bank account used for monthly recurring payments?

The preferred bank account is the one used for monthly recurring automatic paymen…

If I make a one-time payment, will it replace my scheduled payment?

No. Creating a one-time payment will not replace your scheduled payments. Please …

When does my repayment begin?

Your first payment will be due roughly 30 days from your loan origination date. Y…

What should I do if I’m having financial difficulties, and I can’t make my loan payment?

If you are experiencing a hardship and cannot pay, please contact us immediately …

How do I schedule two automatic payments per month?

Yes, you can schedule two automatic recurring payments per month if you meet spec…

How do I add a new bank account?

To add a bank account after you have received your loan, visit your dashboard and…

Can I turn off automatic ACH payments?

Yes. You can disable or enable automatic recurring ACH payments at any time by lo…

Can I pay off my loan early?

Yes. There is no prepayment fee or penalty. You may prepay your loan in whole, or…

Do I need to contact my insurance company?

After you apply, Upstart Auto Refinance will reach out to your insurance company …

What if I switch insurers?

If you change insurance providers at any point during the life of your loan, plea…

What happens if I’m in an accident? What if my car gets totaled?

If you are involved in an accident that results in damage to your vehicle with an…

What if I need to update information on my title?

Please contact Upstart Auto Refinance Servicing for all requests to update inform…

What if I move?

You may contact Upstart Auto Refinance Servicing to update your mailing address b…

Options for Making Payments

There are different payment preferences you may choose from for repayments on you…

Options for Making Payments

You can make payments via one time ACH, recurring ACH, or check. Check instructio…

How much in total will I pay on my loan?

The Truth in Lending Act (TILA) requires lenders to provide borrowers with writte…

How do I view my current obligations, when payment is due and other details about my loan?

Your current obligations can always be viewed in the TILA Notice which can be fou…

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Can I make my monthly payment into two or more installments?

Can I pay off my loan early?

What portion of my payment is interest vs. principal?

What are my payment obligations?

Can I change my due date?

Can I make additional loan payments?

How much additional interest will I incur for scheduling a recurring late payment?

How do I change my preferred bank account used for monthly recurring payments?

If I make a one-time payment, will it replace my scheduled payment?

When does my repayment begin?

What should I do if I’m having financial difficulties, and I can’t make my loan payment?

How do I schedule two automatic payments per month?

How do I add a new bank account?

Can I turn off automatic ACH payments?

Can I pay off my loan early?

Do I need to contact my insurance company?

What if I switch insurers?

What happens if I’m in an accident? What if my car gets totaled?

What if I need to update information on my title?

What if I move?

Options for Making Payments

Options for Making Payments

How much in total will I pay on my loan?

How do I view my current obligations, when payment is due and other details about my loan?