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  • Can I make my monthly payment into two or more installments?

    Yes, you may make your monthly payment in two or more installments, as long as th…

  • Can I pay off my loan early?

    Yes. There is no prepayment fee or penalty. You may prepay your loan in whole, or…

  • What portion of my payment is interest vs. principal?

    Interest accrues daily on the outstanding principal of the loan. This means that …

  • What are my payment obligations?

    Your loan is a secured debt obligation that requires you to repay full principal …

  • Can I change my due date?

    The due date, which is stated in the dashboard and your promissory note, is a fix…

  • Can I make additional loan payments?

    Yes, you can make extra payments to pay down your loan, or pay off your loan in f…

  • How much additional interest will I incur for scheduling a recurring late payment?

    Because interest accrues daily on the unpaid principal balance, this amount will …

  • How do I change my preferred bank account used for monthly recurring payments?

    The preferred bank account is the one used for monthly recurring automatic paymen…

  • If I make a one-time payment, will it replace my scheduled payment?

    No. Creating a one-time payment will not replace your scheduled payments. Please …

  • When does my repayment begin?

    Your first payment will be due roughly 30 days from your loan origination date. Y…

  • What should I do if I’m having financial difficulties, and I can’t make my loan payment?

    If you are experiencing a hardship and cannot pay, please contact us immediately …

  • How do I schedule two automatic payments per month?

    Yes, you can schedule two automatic recurring payments per month if you meet spec…

  • How do I add a new bank account?

    To add a bank account after you have received your loan, visit your dashboard and…

  • Can I turn off automatic ACH payments?

    Yes. You can disable or enable automatic recurring ACH payments at any time by lo…

  • Can I pay off my loan early?

    Yes. There is no prepayment fee or penalty. You may prepay your loan in whole, or…

  • Do I need to contact my insurance company?

    After you apply, Upstart will reach out to your insurance company to verify that …

  • What if I switch insurers?

    If you change insurance providers at any point during the life of your loan, plea…

  • What happens if I’m in an accident? What if my car gets totaled?

    If you are involved in an accident that results in damage to your vehicle with an…

  • What if I need to update information on my title?

    Please contact Upstart Servicing for all requests to update information on your t…

  • What if I move?

    You may contact Upstart Servicing to update your mailing address by calling (650)…

  • Options for Making Payments

    There are different payment preferences you may choose from for repayments on you…

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